Select the desired product, press "Add to cart", fill in the delivery details, and complete your order.

We recommend creating an account – you can track orders, save addresses, and receive personalized offers.

If you have an account, go to the "Order History" section. Alternatively, you can check your order confirmation email.

Yes, if the package hasn't been shipped yet.

RCO® is registered in public procurement platforms. Send us an email with the desired products and institution details – we'll provide a personalized quote.

Orders from RCO® stock are usually delivered within 1–2 business days via Sameday express courier. Depending on volume and period, processing may vary slightly. During busy periods – such as winter holidays, Easter, or major sales campaigns – delivery time may be extended by 2-3 additional days. We do our best to ensure all orders reach you as quickly as possible.

Shipping is free for orders over 400 Ron. For orders below this amount, the delivery fee is automatically displayed at checkout.

Currently we only deliver within Romania, but we're working on expanding international deliveries.

Couriers cannot guarantee an exact time, but you can discuss directly with them after receiving the delivery confirmation SMS.

We accept cash on delivery, online payment with bank card (Visa, MasterCard), as well as bank transfer for institutions.

Yes. Payments are processed through a secure 3D Secure system via euplatesc.ro. RCO® does not store your card details.

Of course. Fill in your company details correctly when placing the order. The invoice will be issued automatically.

Write to us at vanzari@palemo.ro and we'll resend the invoice in PDF format.

You have the right to return any product within 14 calendar days without giving a reason. The product must be in its original packaging, unused.

Complete the return form and follow the instructions. We'll send the courier to you.

Refunds are processed within a maximum of 14 business days from receiving the product back, using the same payment method initially used.

Yes. All our toys comply with European standards, being tested for safety, non-toxicity, and durability.

They are educational toys that stimulate children's logic, coordination, and creativity. Discover our complete collection here: RCO® Educational and STEM Games.

Yes, photographs are taken in RCO®'s own studio. Colors may vary slightly depending on screen brightness.

We use safe materials such as EVA foam, ABS, natural wood, hypoallergenic textiles, and BPA-free plastic.

Most can be wiped with a damp cloth. Specific details are listed on each product's packaging.

Yes! Send a request to office@palemo.ro and we'll offer you preferential prices for large volumes.

Yes, RCO® is registered in the platform. Send the desired product codes and institution details, and our team will prepare the documentation.

Products marked "in stock" are immediately available in our warehouse in Romania.

Yes. Click the "Notify me when back in stock" button on the product page.

Subscribe to our RCO® newsletter and you'll receive exclusive offers, seasonal discounts, and personalized recommendations.

On each product page, in the "Reviews" section. Your feedback helps us constantly improve the RCO® experience.